Just a flow document on a defect process that could be used as a template on projects. Team agreements on a process and flow of handling defects will prevent a lot of headaches over what next the next steps should be for a given defect. Having defined severities and priorities is also extremely important in order to prevent misunderstandings.
Defect Process (Download)
There are obviously a lot of ways and extra flows for defects to consider. Just the states that I’ve seen in the past include:
- New
- Open
- Reopen
- Fixed
- Invalid
- Duplicate (reference to duplicate)
- Deferred/Suspended
- By Design (reference to design req)
- Won’t Fix
- Cannot Reproduce
- Needs More Information
- Rejected
- Closed